Tag: cx
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10 Principles for Effective Innovation in Client Work
Working in the world that we do, we hear terms like innovation and strategy quite often. I want to take some time to look at innovation, with the help of some resources used in post-graduate coursework I was challenged with completing. The course was titled Leading Innovation, and we discussed an article by Diego Rodriguez…
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Four Essential Strategies for Client Success
At the risk of oversimplification, I want to narrow the focus of the customer experience through the use of four areas. Some of these will sound familiar, and proactive apologies for some terminology that may have dual meaning in our world. Discovery. This application of discovery is an ongoing situation during which we consistently seek…
Letter 10 